Fios oniline order nightmare switch price
pka1
Newbie

I've had Fios for past 2 yrs at my current location and the service has been great so since my agreement was over i decided to check and see if i could get any discounts.  I was happy to see that I would get double play (Gigabit and Custom TV) for 86.99 for 2 yrs. so I put the order through.  Unfortunately Verizon sent me an email later that night with a price that was almost double at $151 before taxes.  I spoke to supervisor via their 800 who told me there was nothing they can do and that I was wrong, even though their own system generated the original $86.99 price. I plan on filing complaints with BBB and NY dept of finance and have attached a screenshot of my original order.imageOrder confirmation screenshot

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Re: Fios oniline order nightmare switch price
LawrenceC
Moderator Emeritus

Hi pka,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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