I was told by Customer service that I need to upgrade my 85 Mbps internet because the Actiontec router is old and Verizon cannot easily do remote diagnosis. So I agreed to upgrade to 300 Mbps and I got a G3100 router and Extender. After the upgrade we started to experience intermittent disconnections (2 to 5 times a day) of TV and Internet service at the same time, looses signal and then comes back up within 10 seconds. I called customer service and she guaranteed that the problem will go away if I upgrade to 1GB speed so I agreed to upgrade again. However, the problem did not go away. I called customer support on many occasions already and during each session with the tech, I was asked to power off/on the G3100, and he said he will reboot the router and the ONT and promises that my problem will go away. However, till now (it’s been 2 months), we are still having the problem. Another issue I am experiencing is I get random disconnects (3-6 times a day) on my Cisco AnyConnect VPN during my work hours. I never had these issues before the upgrade. Please advise on my next steps aside from constantly calling customer support for them to reboot the router and ONT and problem persists.
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