Fios service intermittent disconnections after upgrading

I was told by Customer service that I need to upgrade my 85 Mbps internet because the Actiontec router is old and Verizon cannot easily do remote diagnosis.  So I agreed to upgrade to 300 Mbps and I got a G3100 router and Extender.  After the upgrade we started to experience intermittent disconnections (2 to 5 times a day) of TV and Internet service at the same time, looses signal and then comes back up within 10 seconds.  I called customer service and she guaranteed that the problem will go away if I upgrade to 1GB speed so I agreed to upgrade again.  However, the problem did not go away.  I called customer support on many occasions already and during each session with the tech, I was asked to power off/on the G3100, and he said he will reboot the router and the ONT and promises that my problem will go away.  However, till now (it’s been 2 months), we are still having the problem.   Another issue I am experiencing is I get random disconnects (3-6 times a day) on my Cisco AnyConnect VPN during my work hours.  I never had these issues before the upgrade.  Please advise on my next steps aside from constantly calling customer support for them to reboot the router and ONT and problem persists.

Re: Fios service intermittent disconnections after upgrading
Moderator Emeritus

Hi Skorp22,

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