I was warned when I moved not to get Verizon because the customer care was atrocious. I wish I would have listened. The first order was lost and no one showed up. Then I spent an hour online with an agent who misspelled my name. After much deliberation they finally agreed to have someone out next day to set it up. I got it set up and told them my name was misspelled and they informed me that it was my fault because I set it up. Even though their customer service rep set it up over the chat. Now my bills come in the wrong name and they refuse to fix it. They only set up an alias for it. As I watch Verizon grow in my community I warn people about the many hours it took to get everything set up (even though it is set up incorrect). I like the equipment, and the quality of everything but customer care. I am probably going to get out of it in my 30 days and go back to the garbage cable provides because at least they don't outsource parts of their care and tech support. Fix your customer care and tech support to people who can fix the issues.
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