Fix customer care
Enthusiast - Level 1

I was warned when I moved not to get Verizon because the customer care was atrocious. I wish I would have listened. The first order was lost and no one showed up.  Then I spent an hour online with an agent who misspelled my name. After much deliberation they finally agreed to have someone out next day to set it up. I got it set up and told them my name was misspelled and they informed me that it was my fault because I set it up. Even though their customer service rep set it up over the chat. Now my bills come in the wrong name and they refuse to fix it. They only set up an alias for it. As I watch Verizon grow in my community I warn people about the many hours it took to get everything set up (even though it is set up incorrect). I like the equipment, and the quality of everything but customer care. I am probably going to get out of it in my 30 days and go back to the garbage cable provides  because at least they don't outsource parts of their care and tech support.  Fix your customer care and tech support to people who can fix the issues.

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Re: Fix customer care
Champion - Level 1

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Re: Fix customer care
Customer Service Rep

We hadn't heard from you on your Private Support case. We hope you were able to find resolution to your issue.

If you require further assistance, feel free to make a new post, and we can be sure to look into your issue. As always, we're available for support around the clock.


Re: Fix customer care

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