Verizon you have always been good to me but now I am have a major problem with being billed for things I did not agree to. Overall I have spent more than 4 hours on the phone talking to different people at Verizon and the end result is I was told to email the Corporate Office and ask them to ESCALATE my file and pull the original recording from my order. Just finding a way to email Verizon for something of this nature has taken me over an hour and I am very frustrated. I have been a LOYAL ON-TIME PAYING CUSTOMER for 8+ years of residential and wireless service but I am ready to cut all ties with Verizon unless this issue is resolved and quickly!
I was sold on a specific internet plan but when I received my 1st bill the charges were 4-5 times what they should have been. I need resolution quickly or I will be cancelling BOTH of my accounts and paying ZERO on my bill. I have now recorded MY calls ti you Verizon and have copies of every conversation since I received this bogus bill. These will be submitted to the credit bureaus along with my dispute if it gets to that. I need someone with some authority in Corporate to take ownership of this issue immediately and get this resolved or lose this long term customer FOREVER.
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