Formal Complaint
Enthusiast - Level 1


Is there an email address where I can submit a formal complaint, a phone number to corporate offices will also work. I have had unresolved billing issues for months now. I attempted to get assistance for the 20th + time and had the absolute worst experience this far. Verizon does not value their military families as they say and customers are treated poorly. I want to be sure that someone is aware in hopes that another customer is not treated the same way.

1 Reply
Moderator Emeritus

Hi @Gsg7 

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.