Formal Complaint
Enthusiast - Level 1


Is there an email address where I can submit a formal complaint, a phone number to corporate offices will also work. I have had unresolved billing issues for months now due to Verizon’s errors. The error increased my invoice amount then I was promised that I would receive credit and have a next month invoice stating the credit and I never received the credit only the increased invoice amount. I attempted to get assistance for the 10th + time and had the absolute worst experience this far by having to be on the phone for over an hour and a half. I have spent over ten hours trying to resolve Verizon’s errors. I don’t want to go through the time and expense again next month.  At this point I don’t believe what I have been told. Verizon does not value me as a customer and other customers are treated poorly. I want to be sure that someone is aware in hopes that another customer is not treated the same way.

1 Reply
Moderator Emeritus

Hi OL21,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on the envelope icon that appears at the top right corner of this page. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.