How do I make a formal complaint?
I've spent hours on the phone (last time over 4 hours) and hours on the chat system.
Every time I get promised that everything is in hand and they just need to allow the computers to catch up. No service interruption and no bad credit reporting.
Today they cut all our lines, which left my teenage daughters (13 & 14) stranded with no way to get in touch.
Their staff are always like "we are here to help" and "place your trust with me and I promised to get this sorted" and each and every time they either disappear (chat) or lie (calls).
I'm so sick of them, I've asked 5 times on the chat for details of how to make a formal complaint and who oversees the industry (so I can refer the complaint) and each time they just ignore the question and say, "I promise to get this resolved for you". But they disappear and when they come back it's like they have no idea what the problem is and it's like I'm talking to another person.
I'm really concerned about my credit report as we are applying for a mortgage and car finance soon
I can help with your request for escalation and your service issue. Please check your direct messages for an invite so we can get started.
-Kaye
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