I received an email from Verizon back in January stating that the ACP discount would be discontinued and I would get the 20$ from Verizon Forward. ACP has ended but the forward discount has not been applied to my account. Please see the copy paste from that email below:
"Funding for the ACP is expected to run out in a few months, which means the program will end unless Congress approves additional funding. If the program ends, you will no longer receive the ACP monthly discount of up to $30 on your internet service. However, Verizon will still provide a discount of up to $20 a month with the Verizon Forward program, which helps provide affordable access to high quality internet service. As long as you remain a Verizon customer, thereโs no action for you to take to receive the Verizon Forward discount, even if the ACP ends. "
I called and (with great effort) got through to support with very broken English who did not understand me and claimed I had to buy a special package/plan to get the forward discount, and live chat was no more helpful instead being VERY insistent on selling me mobile service or upgrading my router and giving me a new "deal".
What gives? How am I supposed to get this resolved? This was supposed to be seamless and require no action on my part.....
Was this ever resolved for you? I communicated the same exact issue and there has been no accountability for their misleading communication. I urged Verizon to acknowledge this communication error and issue the appropriate account credit for the months of overcharges to my account and they refuse to issue credits or even acknowledge or explain what they meant by, "As long as you remain a Verizon customer, thereโs no action for you to take to receive the Verizon Forward discount, even if the ACP ends."
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