Is there any option or secret for escalating my account within the Verizon billing department? After opting for the speed upgrade offer in May, I started to be incorrectly billed for adapters. Each time I call, the customer service agent promises me that -they- have finally fixed the problem for good. But I just got this month’s bill, and sure enough the incorrect charge is back. I’ve been a Verizon customer for 20 years and this is a new low.
send an email to one of the executives at the link above which triggers executive escalations which will contact quickly. Pick up the phone hen they call.
or contact your states Public Utilities Commission or Public Service Commission or Department of Financial Security whatever it may be called as they can assist since they regulate verizon.
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