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My family has been loyal to Verizon for decades, and I decided it was time for me to get my own account. I was promised the free iPhone 16 with a new account/ line, and I decided to get the iPhone 16 Pro Max with the verbal understanding that I’d be paying the difference (roughly $10 a month). But right now I’m being charged $33/month for my device. I’ve spoken with a rep and nothing has changed. I plan to leave Verizon once I’m done paying this phone off. I am paying $110 a month and have been for five months.
Hello emilyrose3, we appreciate your loyalty and fully understand your concern regarding your missing device credit. We want to deliver on our promotions, let's take a closer look into this for you. We'll be reaching out via Private Note to gather additional information.
~Brian
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