Full Access
Enthusiast - Level 2

Why can't I get full access to my account.? I need to be able to see my detailed bill.

I followed the instructions to get full access several times. Everytime I receive an email as follows:

A change was made to update your online account to full access via our website on July 10, 2017.
If you made this change, there is nothing that you need to do."

But when I access my account, it again says I don't have full access.

Can't Verizon Fios do something about this annoying problem. I used to have full access until a few days ago. Why did it change?

Re: Full Access
Moderator Emeritus

Hi Margalina,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.