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Full Access
jmcphaul
Newbie
‎02-15-2014 06:25 AM

I'm trying to get full access to my account so I can view my bill but every time I click the button to receive a pin, the loading circle just spins forever. I've tried multiple browsers and have the same problem. I tried calling 1 800 Verizon, and I got a message saying there's no answer so the call is being disconnected. I'm really not feeling too great towards Verizon at the moment.

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ElizabethS
Moderator Emeritus
‎02-15-2014 07:00 AM

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.

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ElizabethS
Moderator Emeritus
‎02-15-2014 07:00 AM

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.

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jmcphaul
Newbie
In response to ElizabethS
‎02-23-2014 06:26 AM

I was contacted by a Verizon agent and he gave me full access to my account. Problem solved. Thanks.

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plucia
Newbie
‎04-02-2014 10:01 AM

I am in the same situation, having the exact same problem. Is there not some way to fix the website rather than having agents call everyone one by one?

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