Gave away number during active service

terps4life1990
Enthusiast - Level 1

I had a number I used for business, I lost it due to being unable to pay my bill, I never cancelled service. I now, due to this, cannot log into my business email, because security codes are going to my old number someone else is using. They told me to reach out to the client. I am losing $10k a month due to this. What is going to be done about this? I also posted this 24 hours ago. You have a shortage of employees or something? How about having some respect and giving me an answer, considering, I have been a client for 21 years.

0 Likes
Reply
1 Reply
vzw_customer_support
Community Manager
Community Manager

Let's get your business back on track. The email provider controls the phone number the security codes are sent to.  Based on what you've described, the most effective action you can take is contact your email provider and work with them to resolve this security issue. We are going to send you a Private note to make sure all your Verizon services are working. -James

0 Likes
Reply