How can I get a call back? Specifically something that has been escalated and continues to be escalated?
I'm tired of the 2-3 hour calls and on multiple occasions, support has not managed to resolve the situation. I’d appreciate some feedback.
thank you
Wish I had a better answer for you, but with there being a large pool of outsourced CS agents and most, if not all, of it overseas, getting a call back is going to be tough. If you've got a ticket(s) open, use live chat where you type "live agent" to get a real person and then give them the specific ticket number to ask for any updates.
I don't want to pry, but as someone who's here a lot, I've seen a number of common billing questions and may be able to provide an explanation, if you're willing to share some generalities of what's going on?
Hello Justice89: thank you so much for bringing this concern to our attention. We are always available to provide support for pending questions or concerns that haven't been properly addressed. Please be on the lookout for a Private Note from us offering assisting.
-Christy
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