Getting charged for Verizon when I stopped my account 11 months ago

I just realized that Verizon has been taking a payment from my account for 11 months despite the fact that I stopped service 11 months ago. When I go to my Verizon, it says I'm not signed up for Auto-pay but I'm getting billed anyway. How do I go about getting this rectified and get the money back?

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Moderator Emeritus

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please visit Contact Us, or our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.  For billing issues, you will need to contact them during normal business hours.