I signed up for the Home Internet a few months ago for the free trial. I was told if I cancelled within the trial period, there is no charge.
I used the service for 2 days and decided it wasn't for me. Returned the unit and was told there would be no charge and no worries.
I received a bill for $60 that month and I called and was told it would be all set and not to worry. I then started getting late notices and I tried calling over and over. I got handed around from department to department. Hours after hours and no one could tell me why I'm getting billed, just confusion.
Today I got a collections notice. What the heck do I have to do to get you guys off my back? Drive to your headquarters? You obviously can't hire competent staff.
Once an account is in collections, it is transferred from Verizon to a third-party collector. You will need to contact the collection agency for information or to file a dispute regarding your closed account.
So glad I didn't switch my phones over at the same time. What a terrible company. I thought T-Mobile was bad sometimes, never stole my money and then tried to wreck my credit. Great job Verizon. I guess you really are number one, in ruining peoples lives.