Got the trial for a 5G router in late March. I wasn't satisfied with the speed so I returned it at the beginning of April, which was within the 30-day free return period. However, I kept getting messages saying that I got a bill in my account. Today that I received an email saying the same thing. Can anyone help me solve this?
I saw someone had the same issue 2 years ago. Exact same problem...
Hello www1056: thank you for doing a trial of our 5G Home Internet. We are more than happy to assist with addressing the pending balance on the account and making any valid adjustments. Please be on the lookout for a Private Note from us offering assistance.
-Christy
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