Gift Card Never Received - False Advertising

Like many of you, I also was promised a gift card when signing up for the triple play package.  As I was told that this would be received after having service for 90 days, I waited and even allowed an extra month for processing and delivery.

Of course, this did not come and when I contact Verizon, I spoke with several unhelpful agents.

I have spoken with one person who was actually helpful and told me she could put the order in, but I was at my wits end after talking with clueless and rude representatives that wasted my time and Verizon's time.

Have any of you had a successful resolution?  I am planning to file complaints with the BBB about the false advertising and send them the copies of conversations and my documentation that I have.  In anyone's experience has this been helpful?