More than a month ago, I was told to redeem my Verizon gift card for signing up for Fios. Ever since that day, whenever I use the link on my myFios portal, it generates the same error: {"STATUS":"ERROR", "DETAILS":"missing vz_jwt"}. I even called into Verizon, and unlike unfaithful others, was actually able to connect with a gift card department representative who told me I would receive in email the gift card in the next month. Nothing has happened. Can Verizon just do what they contracted to do? I know countless others have encountered the exact same situations. Should we be appealing to the FTC?
Hi lnrdchen,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
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