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Google/Nest Credit

I got multiple emails stating that my $200 is ready to be redeemed towards Google and/or Nest products but I follow the links and add eligible items to my cart but I never see the $200 credit when I get to the payment page. No discount code was provided and the email does not provide any specific instructions. I've chatted with 2 different agents who both said the link should be valid so they don't know why its not working and there is nothing they can do. This is RIDICULOUS!!!!!!!!!!

Re: Google/Nest Credit
Community Manager
Community Manager

Hi MMR2121,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.