I got a new Samsung Galazxy Note S23 and changed my plan. You sent me an email that says:
"Get the NFL Sunday Ticket on YouTube, on us:
As part of your order, you qualify for the NFL Sunday Ticket from YouTube and YouTube TV, on us. Once your service is activated, we'll send you instructions on how to claim (must claim within 60 days)."
I signed up for NFL Sunday Ticket using the offers I am supposed to be able to redeem from Verizon, and the page showed the cost as being $0. However, when I redeemed the offer, I still got billed $40, and then you sent me a receipt saying I am being billed the $489 for NFL Sunday Ticket.
I'd like to correct this ASAP. How will Verizon make this right?
Wojkowiak, I'm sorry that you're seeing charges related to the NFL Sunday Ticket offer. It's something we can take a look at together, to see what's going on. I'm sending you a Private Note, so we can get that started.
-John
I am also having this problem. Can you please contact me also so it can be resolved? Thank you
brandonsreeder We're sorry to read about the issue with the Sunday Ticket charge. When was this charge made? Who was the charge from? ~Peter
I got the same issue. About to angrily call Verizon tomorrow. The app is so trash. Sunday Ticket was the entire reason I got fios and if I get charged for it, I am going to be livid.
We are still here to provide support. If you prefer, we do have other support channels that you can reach out to for assistance. You can review all of our support options here: https://www.verizonwireless.com/support/ ~Peter
I had the same exact thing happen. I redeemed my offer on my account but when it got to the payment portion it had the full amount of $449. I called Verizon before confirming payment asking what was going on? Confirming I had the offer. Verizon states you will have to enter billing info but that you wonโt be charged if you have the promo. The customer service rep confirmed my promotion and eligibility and then told me I wouldnโt be charged and if I was then it would be credited. I WAS CHARGED THE FULL AMOUNT. When I called today, the customer service rep told me they would only be able to credit me half of the amount? How is this possible???
We want to make sure that your NFL Sunday Ticket promotion is properly applied to your account, and we will be glad to help. We contacted you via Private Note to assist you. ~Geo
We're here to help. Let us know if you need assistance. ~Peter
I'm sorry you werent able to get back to us. Please send us a message or contact us at this link: https://www.verizon.com/support/contact-us/ -Joe
File complaint with BBB
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