We received snail mail from Verizon saying as Our thank you gift to you ENJOY HBO UNTIL 10/31/2015 - nothing to order, no web site to visit, no number to call, just tune in to HBO. That was fine for 2 weeks but our 2 year agreement needed to be renewed so yesterday as a good customer we renewed and when I tuned to HBO I got a message, "you're not subscribed." I have gone to the website but there is no way to get it back, chat is unavailable, so I call the telephone number - finally get to a real, live person. I explain my problem - he checks and says you're not subscribed to HBO. I know that. I explain again, he says he can sign me up for HBO at 1/2 price. No, I don't want that I just want what was sent to me. I want the free HBO Verizon offered me. How do I get it back as when Verizon sent the mail Verizon had to knew I would need to renew in a few weeks but because I renew Verizon removes the channel but offers to sell it at 1/2 off. That makes no sense it seems like bait and switch.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
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Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
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Please keep all correspondence regarding your issue in the private support portal.