HELP, Cant register for prepaid card, been trying for a month!

[SPAUL2]

I'm getting this problem:

"When I click 'Register Now' to sign up for my prepaid Verizon reward, it redirects me to Verizon VTP page and it does nothing.  It just says "Retrieving Customer Data" and does nothing. What should I do?"

Tried from multiple PCs and phones, nothing is working and its been 3-4wks already.  No help via chat, they seem to not know what my problem is. 

[LawrenceC]

Hi SPAUL,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.