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HELP! Frustrated over Amazon Prime Deal

I am not able to redeem my Amazon Prime. Already read the FAQ and it does not help at all. I keep getting emails letting me know that the deal expires tomorrow and it will not let me reedem anything. Getting very frustrated and the reps today were not helpful at all. I keep getting the run around from verizon.

Re: HELP! Frustrated over Amazon Prime Deal
Hi cmartin3488,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.