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Have had a credit on my account for more than 120 Days and have not been reimbursed.
Stulgs
Enthusiast - Level 1
โ€Ž02-20-2015 06:53 AM

I've had a credit on my account for over 120 days for an amount over $260.00 that I have yet to receive.

I've spoken to many representatives all giving me different answers on when I will get my refund.

I've received estimates of timelines from 15 business days, to 90 days, both of which have been grossly surpassed.

I'm not sure what other options I have, but I'm extremely dissapointed.

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An Accepted Solution is available for this post.
ElizabethS
Moderator Emeritus
โ€Ž02-20-2015 07:45 AM

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.Please remember to check your spam/junk folder if you do not hear from an agent.