I received a card in the mail saying my Visa prepaid card would be sent to me. It included my username and password for verizon.com/rewards as well as the pin number for the card when it arrives. However, when I go to the website - the username doesn't work and it gives me an error message stating "We could not find a matching record for the username provided.". It has also been a lot longer than the 15 days stated on the card. I contacted support and they could not help me and kept directing me to MyRewards+. When I check my verizon messages in my account it says
Gift Card Status
Gift Card Status: Pending
$300.00 promotional gift card will be sent on or around 1/08/2016." however this date has changed at least 6 times already.