Have not received LG G Pad 8.3 LTE voucher

When I was buying 25/25 Mbps internet service I had an offer LG G pad 8.3 LTE with 2 year activation. I bought the service in August and still have not received the LG G Pad. I called the verizon several times they said they will email/ mail it. 

When I called the verizon today they said they email me on August 18th, which I have not received, and second time they said they sent via UPS, which I have not received and they gave me the phone number of the department who handles this voucher thing. 

The phone number is {edited for privacy} , it is a freaking prepaid card activation thing. They do not handle any voucher. I was so mad. 

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Moderator Emeritus

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

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