Have not received LG G Pad 8.3 LTE voucher
jurabek
Newbie

When I was buying 25/25 Mbps internet service I had an offer LG G pad 8.3 LTE with 2 year activation. I bought the service in August and still have not received the LG G Pad. I called the verizon several times they said they will email/ mail it. 

When I called the verizon today they said they email me on August 18th, which I have not received, and second time they said they sent via UPS, which I have not received and they gave me the phone number of the department who handles this voucher thing. 

The phone number is {edited for privacy} , it is a freaking prepaid card activation thing. They do not handle any voucher. I was so mad. 

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ElizabethS
Moderator Emeritus

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

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