Have service at correct address, bills go to another city/zip
yosemitesam1
Newbie

We have service at our home. We had not gotten our first bill, so we contacted Verizon. They had the correct house number, and street. However, the city, and zip code, were not. I made the corrections with the CSR, as well as online. Every month ( since May), I have had to request a bill They say they will send one...but then..send them to the incorrect place. At one time, many years ago, the area was redistricted. The address Verizon is sending them to would've been correct...if it was 1998. What can I do? .

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Re: Have service at correct address, bills go to another city/zip
LawrenceC
Moderator Emeritus

Hi yosemitesam,

Sorry you are having difficulty with your billing. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

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