I signed up for FiOS Triple Play in late August where there was a promotion for a free LG tablet or $200 credit voucher. I have yet to received anything related to the tablet.
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Thank you for your response and I wasn't expecting that I need to follow up with Verizon proactively for the promotion that Verizon promised to me. And yet this promotion problem is not something new in this forum. A simple search of "voucher" will give me quite many posts that there were other customers who did not receive the voucher. I will reach out to promotion department.
To any and all Verizon support folks:
I signed up for the free LG G Pad 8.3 LTE promotion back in August, and I still have not received my voucher.
I have called Verizon customer support several times, and it's always the same story. They say the voucher was sent to my email with a subject of "Open Now". And of course, such a subject will trigger most email systems to route the message to the Spam folder. Not so great planning on this promotion Verizon guys!
Each time I call support, and it has been at least a half dozen times so far, I'm assured that it will be in my Spam folder in a few days!!
This is a very, very inept way to treat your "Valued Customers".
This promotion is clearly broken--and needs to be fixed. You guys need to figure this out.
To anyone reading this who has run into the same problem:
Please call Verizon customer support, and ask to speak with the agent's manager (I did this--still no results). Then ask to speak to the manager's manager, etc. In this way, perhaps you will finally get your problem solved. But who has time for such silly games!
Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.
I signed up for the Fios Triple Play back in August and still haven't received an e-mail voucher for the LG Tablet. I am told to wait 72 hours and to check my inbox as well as spam daily, which I do, but haven't seen any such email. The representatives from the promotions department inform me the email was sent on 2 different occassions, but I have yet to see any proof they have done so. I am beyond frustrated and disappointed with Verizon as I receive the same line of "check your email and after 72 hours please call back" "this situation is being escalated" and "due to the high volume of new customers we are backed up." Clearly this isn't the case and I am contemplating whether I wish to remain with Verizon as they have failed to live up to their end of the contract. This type of business practice is unacceptable, and I am very disappointed in the way this has been handled as I expect better from them.
Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.