Having problems making a Payment/Changing Autopay options in My Verizon.


I can't seem to fully access the options under the 'Bill and Payment' tab on the left hand side afer logging in to My Verizon account.

Here are the steps I take:

1) Go to https://www.verizon.com/foryourhome/MyAccount/ngen/upr/signin.aspx?session=n&goto=https://www.verizo...

2) Login using my user ID and password. It also has a little drop down menu below this that says "Where To?" and from that list I choose "Pay my Bill". Logged in successfully.

3) I am immediately on https://www.verizon.com/foryourhome/ebillpay/code/Payments_New.aspx. I'm basically in the "Bill and Payment" tab on the left hand side. Then I click on the "Payments" options immediately under the "Bill and Payment" tab. I get the error message, "To access your complete billing information and pay your bill, please Sign In with your Verizon.com user ID and password", in spite of me clearly already logging in the first place.

4) So I to click on "Sign In", thinking maybe the website wants me to sign in again. I click that, it forcefully logs me out, then I log back in, and I get to the exact same page and error as in Step 3). It seems no matter how many times I sign in and try to make a payment online it keeps thinking I'm not logged in and wants me to sign in.

The error from steps 3) and 4) occur only if I click on either the "Payments", "Auto Pay", or "Payment/Adjustment History" tab. The only time this doesn't happen is if I click "Paper Free Billing"  (and lets me edit such options accordingly, so obviously I'm signed in or else I wouldnt be able to make such changes)

Can anyone tell me why Verizon is seemingly not letting me access payments, autopay, or payment/adjustment history? Keep in mind that I am currently signed up for Auto Pay/Paperless, not sure if this has any factor.


Re: Having problems making a Payment/Changing Autopay options in My Verizon.
Moderator Emeritus

Hi darkserith,

Sorry you are having difficulty paying your bill online. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.