Having trouble accessing my acocount
Hagen1
Newbie

Hi there,

I am having trouble accessing my account, i tried to talk to customer service through chat but it doesn't help. I can login just fine into my account, but when i try to pay my bill or add/change service, it asks me to call the verizon number every single time.  I can't even look at the bill at all, and it tells me that this "We are unable to process your request at this time.
Please try again later."

Thanks

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Re: Having trouble accessing my acocount
ElizabethS
Moderator Emeritus

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

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