Hello? Customer service? Where did you go?
Enthusiast - Level 1

How can I file a formal complaint with Verizon. I have been a customer for over 16 years and in the past 2 years Verizon customer service has been horrible no matter the reason for the call. The fact that Verizon makes you post in this forum instead of just providing a complaint department says tells me more then the service department ever could.