Help! Billing Nightmares for Our Roofing Biz

[denchiazo]

Hey everyone,

Running a roofing company here and facing some crazy billing issues with our cell service. Our bills are a mess! We got bumped off paperless billing (hello, unexpected $60 more each month), charged for a contract on a phone we bought cash ($17/mo extra), and they even upped the plan on four lines by $40. Talking to customer service feels like hitting a brick wall – nobody can fix anything.

With these hikes, our supposed Military Discount doesn't even make a dent anymore. Our bill's creeping over $350 now, and it's only going up. We checked out T-Mobile, and they’re offering the same deal for $230, taxes and fees included. We've tried talking to Verizon to get some relief but no luck.

It's a bummer because Verizon used to be top-notch. It feels like outsourcing support and constant price jumps for "network investments" have really changed the game. How are you all dealing with this, especially in niche businesses like ours? Got any go-to providers who get the small business struggle?

[vzw_customer_support · Accepted solution]

denchiazo, this is never the experience that we want for you, and we're sorry to hear that your Auto Pay discount was disabled unexpectedly. We also understand you have some concerns regarding a device promotion, and other line increases. As a consumer on a budget, I know every penny counts. We'd love to take a closer look and help shed some light on your concerns. To best assist, we'll be sending a Private Message.👍

~Izzy

[denchiazo]

Awesome, Izzy! Super grateful for jumping on this so quickly. 🙌 Just curious, what kind of info should I have ready for our chat? Eager to get this sorted out. Thanks a bunch!

[denchiazo]

I have another question. Should I ask it here or start a new thread on the website ?

[vzw_customer_support]

Hello, denchiazo, thanks for getting back to us. What additional questions do you have?

-Lauren