Home Internet Disconnection for none payment by mistake

[erickadmc465]

Hello my service has been disconnected for none payment.  My bill has been paid in full with a credit balance. Why is that I am unable to get any tech support with this issues after hours?????  If I could add a screenshot showing when and how my bill was paid I would. I am beyond frustrated right now 😫 😩 

[vzw_customer_support · Accepted solution]

Hello, we are going to be sending you a private message so that we can gather some more information and get this resolved.

-Joe

[erickadmc465]

Ok, thank you.  When and where do I review the private message??

[vzw_customer_support]

Hello erickadmc465. To check for private messages on the Verizon Community forum, you'll need to navigate to your profile and look for a "Messages" or "Inbox" section. The exact location may vary slightly depending on the specific forum platform used by Verizon. Once there, you can typically view, send, and manage your private messages with other forum members.

~Ivone

[Kh-Phil]

Hi erickadmc465,

Private messages are sent via this community platform and can be accessed by clicking/tapping on the envelope icon at the top right of any Community Page. When a new message arrives, a number will appear on the envelope.

 
Regards,
Verizon Moderation Team

[vzw_customer_support]

Hello erickadmc465, we just wanted to check-in with you to see if you still needed help with this issue. We're standing by to assist, so please let us know. 

-Rosie