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I recenty upgraded my plan to the holiday offer for triple play 89.99 per month. The bill shows 99.99. I told Verizon that I did everything online. They said you did it by phone. Far worst service ever. Will be cutting it off and sending in a big complaint for the lady hanging up the phone on me.
F+++ service.
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Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.