I recenty upgraded my plan to the holiday offer for triple play 89.99 per month. The bill shows 99.99. I told Verizon that I did everything online. They said you did it by phone. Far worst service ever. Will be cutting it off and sending in a big complaint for the lady hanging up the phone on me.
Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.