Hoodwinked into a two year agreement.
Not sure if this is common practice amongst Verizon customer service agents. But I was lied to twice. First was when they wanted me to renew my agreement. I specifically asked them will my current price remain the same. I was told yes. They even sent me an email with the confirmation. The price that I was quoted was on there. No where on the confirmation email showed an increase in price. Little did I know that some of the discounts that I recieved were expiring and the price that I agreed to would increase. Called customer service and their representative apologied to me. Explain to me that he would credit me the difference and that I would no longer be under contract beginning Oct. never recieved a confirmation email from him and I called again for a third time. Come to find out he lied to me and now was told that I am stuck with a contract, that till this day, not even sure on the price I will pay. This is unfair and bad business practices. Any new contract agreement should state exactly the price you would be paying for the duration of the contract. I got so annoyed that I cancel my services, even though I was a happy customer.
Re: Hoodwinked into a two year agreement.
Moderator Emeritus

Hi BloodnGuts,

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