Hoodwinked into a two year agreement.
BloodnGuts
Newbie
Not sure if this is common practice amongst Verizon customer service agents. But I was lied to twice. First was when they wanted me to renew my agreement. I specifically asked them will my current price remain the same. I was told yes. They even sent me an email with the confirmation. The price that I was quoted was on there. No where on the confirmation email showed an increase in price. Little did I know that some of the discounts that I recieved were expiring and the price that I agreed to would increase. Called customer service and their representative apologied to me. Explain to me that he would credit me the difference and that I would no longer be under contract beginning Oct. never recieved a confirmation email from him and I called again for a third time. Come to find out he lied to me and now was told that I am stuck with a contract, that till this day, not even sure on the price I will pay. This is unfair and bad business practices. Any new contract agreement should state exactly the price you would be paying for the duration of the contract. I got so annoyed that I cancel my services, even though I was a happy customer.
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Re: Hoodwinked into a two year agreement.
LawrenceC
Moderator Emeritus

Hi BloodnGuts,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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