How can I escalate re disrespectful customer service by wireless chat personnel
GOALER
Enthusiast - Level 1

I am having billing issues and find the chat to be hit or miss.  I called also and thought things were resolved but there was no follow through.  Today a chat person asked me why I waited till today to ask about a billing issue on my October bill.   I find that so disrespectful.  Who can I escalate this issue to?

Re: How can I escalate re disrespectful customer service by wireless chat personnel
vzw_customer_support
Customer Service Rep

We want to make sure that every customer receives the help that they need. I will be sending a Private Note to assist you, *Brittany

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Re: How can I escalate re disrespectful customer service by wireless chat personnel
joelmp
Enthusiast - Level 3

Don't bother.  VZW_CS is poorly trained, unknowledgeable and unhelpful.  The private notes are just a way to get you into a chat.  Be ready to copy and paste your statements repeatedly to different  agents.  Be sure to read the documentation related to any issue,  VZW_CS often contradicts the written policy.  VZW_CS can't comprehend the policy when you read it to them.  You will spend a fair amount of time actually explaining their policy to them.  Good luck with that.  I suggest you leave Verizon at you earliest convenience. 

Re: How can I escalate re disrespectful customer service by wireless chat personnel
vzw_customer_support
Customer Service Rep

Goodness! We always want you to get the world-class service and support you expect and deserve from Verizon! Please, let us know what's going on, so we can help! We're here for you!

 

*Chance

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