Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
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What if you are trying to talk to a rep and you get the run around, I have been on hold for about 15 minutes after telling her i needed to talk to a supervisor. What do people do, or are we just a slave to the phone?
I feel your pain
Unfortunatlely you will have to deal with the Billing department that handles your account. Calling support will get you nowhere. The billing department like in most companies is only operational during certain hours, and will probably be very busy. You will just need to be patient and wait on hold for how ever long it takes. It is difficult when you are at work during normal Verizon business hours. 30-45 min is not unheard of. But they may pass you to the retention department to discuss your cancelation. Depending on why you wish to cancel, they may talk you out of it with a good deal. Then again you have your reasons, and yes it should not be that difficult.
I agree with prisaz ... at the end of the day, you need only repeat the phrase "I wish to cancel my service". You'll find that they will probably pass you to retention or ask you why and try to convince you otherwise, but a simple polite "Please, I just wish to cancel my service" answer to each question will get the job done. It's only three or four questions usually before the billing folks reach the end of their required script which says "ok then, go ahead and cancel their service".
While I have not had this experience with Verizon (the one service I did want to cancel, they did after I confirmed that I wished to cancel my service and provided the necessary account verification information), I have had it with out other companies. The key is to not answer "yes" or "no", but to articulate the phrase "I wish to cancel my service". That way there is no confusion as to your intent.