How do I file a complaint have my issues escalated?
WendyR2
Newbie

Dealing with Verizon employees is so frustrating.  I too am angry. 

I left Verizon in December.  Went with another company with better customer service and more reasonble financially.  Before, I left I contacted financial services to make sure my $400 security deposit would be applied to my final bill.  Okay, no problem.  The new come propany's service sucks. My family wants me to go back to Verizon.  Dang!  Okay, I can't come back yet per Verizon because the first final bill has me owing Verizon $600.  They charged me for the month after I left.  SMH   Also, although I've been contacting them for the past six weeks (Elite Department, Billing, financial services, CFS - another financial services, customer services, accounts, Sales, etc.) no one knows what department handles deposits.  The only thing they know is "not our department" and "i'm sorry".   Please connect me with corporate, I ask.  They told me to contact corporate or escalations, I must log in on their website.  Do they have a number?  They don't know. What????   Well, can you send me a link anything?  Supervisor just asked me if I there is corporate on the website.  I asked her to log in and let me know.  She is not able to log in.  Did i say i'm angry?  Frustrated?   I feel as though Verizon owes ME that money and more.  I spend hours every week on the phone with them and no resolution!!!!

I have to be crazy to consider coming back.  They know they have the monopoly on their products so therefore they treat their customers like crap. 

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LawrenceC
Moderator Emeritus

Hi WendyR,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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Verizon_Support
Customer Service Rep

Hi WendyR,

We've had to close your private support case due to non-response. Please reach out to us via this thread if you still need assistance.

Best,


Art

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