How do I file a complaint?
tremar95
Newbie

I just started Service with Verizon Residential and I am not pleased all. I received a bill with a mess of fees on it and I spoke to 3 different agents who said they will be waived. The last one told me that it will reflect on my new bill, I just received that and nope nothing shows. Now I keep getting harassing phone calls from the auto service because I refuse to pay my bill until I see the fees waived. I am seriously about to go another home carrier. How do I file a complaint with corporate?

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LawrenceC
Moderator Emeritus

Hi tremar95,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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