I was offered an upgrade on my internet speed for $5 additional, I read all information and no where did it state I would have to get a new router, because I just received a new router, once order was place it showed a router was added for an additional $12 +$5 with no option to cancel for the exact same router I already have. I called customer services and spoke with a representative that told me this has been happening and I just need to return the new router. I inquired about the additional $12 per month charge and was told there’s no was to remove that charge, what! that’s ridiculous so an additional $12 has been added to my bill for a router I’m not keeping! This is call bait and switch! I requested a manager his named was Michael he also told me there is nothing that can be done and there is no one else to speak to he’s it and I should have called when I got the order confirmation, I told him it was ordered over the week and you website says Monday- Friday and I called the first day after the weekend. And I know that’s not it because I pay Verizon a lot of month every month between this bill and my wireless bill and I’m not about to be got for another $12. This is just another way for Verizon to get an additional $17 for I was only supposed to be paying $5 for. I would like to know how I can officially file this complaint.
You could try this link
However such behavior is unacceptable. Contact your states Public Utilities Commission or Public Service Commission via a google search. There is no such thing as not being able to adjust a customers billing invoice.
you can also contact your states attorney generals office which I am sure would love to hear about your experience. They can go after Verizon and have done so in the past.
if you would like to know how I zinged them I can send a private message with the correct information.
I hate readng posts like yours. Makes me so angry.
you could have gotten two bad apples at support.
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