How do I formally dispute charges/file a complaint?

Please send me an email in writing about how to formally dispute charges and file a complaint. 

The call with your representatives at 10:15 am, it was completely inappropriate, un-empathetic, and they told me things completely different than other representatives have said.  

I wont speak with anyone at fios via the phone anymore.

Re: How do I formally dispute charges/file a complaint?

Hi ryans326,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.