How does Verizon define "video" for data use?

[CarpinchoSpirit1]

My data usage soared last month -- with no change in behavior, no streaming on the phone, no teenagers using our phone, etc.  Account provides detail that "video" used 76% of the data.  What does Verizon count under "video"?

[vzw_customer_support · Accepted solution]

Hi, CarpinchoSpirit1. I appreciate the details and want to ensure we're on the same page for data usage. Help is here. Video would be any actions that involve streaming video on your device. 

-Lorenzo

[CarpinchoSpirit1]

Thanks for responding.  That's the catch ... I never stream video on my phone.  Only action away from wifi is occasional podcast, Google maps & Gmail.  Would those uses fall under "video"?  I'm trying to figure out why my data usage spiked.

[vzw_customer_support]

Hello, CarpinchoSpirit1. We want to ensure you receive the help you need to resolve this issue. We are sending you a Private Note to assist you further.

*Cassie