How much is my bill supposed to be
Enthusiast - Level 3

The amount of my bill to be paid on 4/6/17 is $156.91

The amount of my bill to be paid on 3/9/17 is $158.53.

I signed up on 10/21/16 for the triple play 2-year deal where the estimated bill was for $102.77. The 2 Subsequent bills (10/4 and 11/7) were around $111. The bill for 12/7/16 was for $106.39. The bills for 1/6/17 and 2/6/17 were around $97.

I realize that the sign up confirmation email was an estimation, however, none of my bills have been anywhere around the estimated amount. And $47 more than the first two bills is a bit much.

I believe you billed me incorrectly for some of these bills and you are now overcharging me to make up the difference. It’s not my fault that your company is incompetent and billed me incorrectly in the first place. It’s not my job to monitor Verizon’s billing department. I paid the bill as per the amount on that bill. So I fulfilled my obligation.

I don’t know what my bill is suppose to be since I have not gotten a bill with the same amount for more than 2 months at most. If some or all of these bills were a mistake, which ones are correct and which ones are not? What is my bill amount suppose to be? Why can’t you bill me the same amount? Am I suppose to go through the next two years not know what my next bill will be? Isn’t that illegal? Am I not entitled to know how much your services cost from the beginning? Why can’t I get some satisfaction from Verizon Fios?

I cannot afford a $47 increase in one month.

Yet again Verizon has shown me that they do not have their customer in mind. As far as I’m concerned my bill amount should be somewhere close to the estimated amount, around $102.

Still a very unhappy customer,

Re: How much is my bill supposed to be
Moderator Emeritus

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.