How to cancel service parent has dementia

Kathleen1045
Newbie

Hello, I am the account manager on my  mothers' account. She has dementia and doesn't have access to the phone to receive intructions for verification of her account.  I need to cancel the account she hasn't used in about 2 years. Can someone help me. 

Amy Chadwick, 

[email address removed per the Verizon Terms of Service]

 

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