How to cancel trade in promotion

I ordered and received a series 9 Apple Watch through Verizon. I submitted my old Apple series 6 Watch for the trade in promotion, but have not sent it in yet. After finding out my older series 2 is also eligible for the promotion I went to the Verizon store but they were unable to cancel my original trade in so that I could resubmit the series 2 for the trade in promotion. How do I cancel the original trade in if the store member was unable to? She was unsure why the cancellation wouldn’t process and told me to contact customer service.

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Customer Service Rep

We want to make sure about the trade-in processes before making any changes. The following link will provide you with all available details: ~Geo