I've never been more furious with Verizon and I've been a customer for 9 years. It all started when I needed a new phone, my note 10 went out and went into a Verizon store to get a new one. I knew I had an upgrade, but the Verizon associate talked me into adding a line and changing my plan to get a good deal on a Pixel 7. I was skeptical and asked if this was going to cost me more money in the long run, and if I had to pay for the extra line and she assured me it was all free. I have a witness to her statement. Come to find out she added all kinds of new features to my plan and I got slammed with fees left and right. My bill went from 289 to over 700 dollars! I got hustled, pain and simple. I guess these Verizon representatives make money off doing this to people I later found out. Of course I think everything is on the up and up so I don't find this out till it's coming time to pay the next bill and these new features have been going for almost a month. I call Verizon customer service right away and explain my situation, and they agreed I was wronged and gave me some credit towards the bill and removed the extra line and features I never wanted. They told me my bill would be back to normal. Well not quite. I check again and I'm still almost 200 dollars higher on my bill then it should be. So I call the customer service again to figure out why, and the representative now is telling me it's because I have a missed payment from 4 months ago. After arguing for 10 minutes about how this couldn't be possible and getting tired of going in circles I said I would check my bank statements. So I did, and the payment was indeed made. So I was lied to again. At this point I'm furious and I'm not sure when this new Verizon decided it was going to hustle money from a loyal customer base, but I'm not impressed. Especially after being with Verizon for almost 10 years. Is there anyone with integrity left at this company?
We're sorry to read about your situation and we're here to help. We'll be sending a private note. ~Peter
I need to get in touch with a supervisor level customer service rep. My account is wrong after 7+ phone calls. I need to CANCEL my account
Hey, rkight1. We are always here to help whenever you need us the most. I'll be sending you a Private Note to gather more details.
-Christopher
Start a new topic or ask questions in the open forum.
