How to remove the poor credit reporting

I was a FIOS customer back in 2010 and closed my account in 2011 with all the dues paid.

Recently when I applied for a loan I see Verizon has reported a bad debt on my account  to credit agencies which I was never informed about.

I did call Verizon support and they asked to pay the due amount to get it resolved, which I did.

But I still see this in my credit report , how do I get this bad reporting issue resolved.

Please help with this.

Re: How to remove the poor credit reporting
Moderator Emeritus

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.