While I was on a call with customer care, he offered that he is level 4 loyalty expert and I have a free phone eligible on my account and I just have to pay taxes. Convinced me to avail that offer and sent phone. He said he will also have follow-up call for activation. However he never called on said date, and my bill has extra charges and installments plan added. When reached out to customer care they say there is no such offer they are able to see. It was on recorded line and I asked and confirmed multiple times he said itโs free and wonโt charge anything. How do I report and resolve this.
Hello, Loyaltyplayed, we know it's important for your bill to be correct and we can defintiely take a closer look at your recent upgrade and any promotion attached. So we can best assist, we will be reaching out via Private Message.
-Lauren
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